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Digital BPO

#BPO #BCP #コア業務への集中 #DX推進
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    For those who are thinking of automating and saving labor by using technology 

     

    *Please note that all the services are only offered in Japan. 
    Use of technology has made it possible to automate and save labor. We provide services that combine the operational know-how of contact centers and BPO centers with abundant achievements with digital technologies such as AI and RPA. Thus, we provide comprehensive support in operational areas. By integrating technologies such as AI-OCR and RPA tools in operations, we will achieve semi-automation of operations, quality improvement, and cost optimization.  

    Digital BPO サービス概要

    Recommended for the Following Cases

    • 課題 Capable talent cannot be secured, and labor shortage continues
    • 課題 The amount of work is increasing, and mistakes are occurring
    • 課題 Digital automation is not progressing

    Results That You Can Expect

    • Problem Solving with Comprehensive Support in Operational Areas
      Based on the achievements and knowledge of contact centers and BPOs, we will select appropriate areas for implementing digital technology and comprehensively support operational areas.
    • Business efficiency and quality improvement
      You can use AI-OCR to convert forms into data and use RPA tools to semi-automate output operations and transaction processing. As a result, you can improve work efficiency and quality.
    • Optimal integration of people and technology
      Specialized consultants use their operational know-how to support the planning and execution of digital operations, enabling optimal business design that integrates people with technology.

    Service Features

    • Comprehensive support in combination with HR operations
      We provide comprehensive support in operational areas by combining contact centers and BPO/paperwork services with digital technology.
    • Improve and speed up work by using AI-OCR/RPA tools
      By using AI-OCR, paper input forms can be converted into data, and by using RPA tools, output and transaction processing can be semi-automated to improve the quality and speed of operations.
    • Business design and integration by specialized consultants
      Based on operational know-how, business design and integration of people and technology will be carried out to support the implementation of digital operations.

    Implementation Steps

    Digital BPO Implementation Steps