Home Call Center Service: “Bewith” Digital Work Place
Service Overview
*Please note that all the services are only offered in Japan.
This is a new home contact center BPO service that uses 20 years of contact center operation know-how and planning ability.
We provide stable quality by achieving results on both the soft side (cultural penetration and education) and the hard side (system and security), which are issues that occur when moving the workplace to home.
Background
Due to system security management, many companies have not yet successfully shifted contact center operations to employees' homes. This has led to concerns regarding business continuity due to COVID-19. Pasona Group would support business continuity with a new BPO service that seamlessly connects your home and office.
Recommended for the Following Cases
- 課題 I am worried about the business continuity of contact center operations in emergency situations such as natural disasters or pandemics.
- 課題 We would like to enhance the "customer contact," which is an important component in our business.
- 課題 I want to incorporate remote work, but I am worried about the deterioration of quality.
Results That You Can Expect
- Decentralized operation is possible not only at home and at office, but also at multiple locations.
A hybrid operation of home offices and physical offices would help create a system that can respond to emergencies at any time. - By enabling telecommuting, it is possible to expand the number of operators.
We create an environment that is easy for workers to work in. - Sheet and text monitoring is available with the in-house developed Omnia LINK.
In terms of training, we have produced content such as automatic voice evaluation and Qua-cle e-learning.
【Operation image】
Can be operated from home by VPN connection. At the same time, you can control PCs so that data cannot be saved locally.
By displaying both home operators and on-site operators on the sheet map,
Supervisor can control the booth just like how he/she does it on-site.